We want all of our customers to be super happy with their purchase! If the product you purchased directly from Jo+Jax is not what you expected, please return it to us for a refund or exchange.

For returns/exchanges, the product must:

  • Still have the Jo+Jax tags attached
  • Be in the same condition it arrived in
  • Sent back within 30 days from the date of purchase. 
  • Not be Soiled, worn, damaged or laundered
  • Not a “Final Sale” item (see description below)

Please use the original polybag or box to ensure the safety of the return package. 
All returns are inspected upon receipt. 

Holiday Return/Exchange Policy

Items purchased between November 1, 2021 and December 31, 2021, may be returned through January 31, 2022. Please note that all other terms and conditions provided are still applicable with respect to such items purchased (including terms for FINAl SALE purchases). All purchases made after December 31, 2021 are subject to the Standard Return Policy.

Steps to return/exchange an item

Please follow the instructions below to ensure your refund or exchange.

1. Go to: returns.joandjax.com to start the process of your return or exchange.
2. Enter your email address and click the “Start a Return” button.
3. You should receive an email with a link that will take you to your order history.
4. Select the product(s) you would like to return/exchange and the reason for the return/exchange. 5. You should receive an email with your return label you can print out.

 

Return Shipping Cost

Please note, you will be responsible for the return freight charge. The only freight charges that are refunded would be for a product that has a manufacturer's defect, or if we shipped your order incorrectly.

Final Sale Items

Any items purchased at a Pop-Up Shop are considered a “Final Sale” once the shop has closed at the end of the event, no refunds, exchanges, or returns are allowed. Only products with a defect in craftsmanship or material will be replaced, if Jo+Jax is notified within 30 days. Also, any products purchased from our “Final Sale” category on the Jo+Jax website or marked Final Sale during a promotion, may not be returned. 

When will I get my refund?

Refunds will be credited to your account within 10 business days of receipt of your package (returned according to our policies stated above). Jo+Jax is not responsible for any open balances, overdraft fees or service charges resulting from the timing of charges or credits to your account.

How long does an exchange take?

Exchanges will be processed within 10 business days of receipt of your package (returned according to our policies stated above), as long as item requested is currently in stock.

 

Start your return/exchange