We want all of our customers to be super happy with their purchase! If the product you purchased directly from Jo+Jax is not what you expected, please return it to us for a refund or exchange.
Please use the original polybag or box to ensure the safety of the return package.
All returns are inspected upon receipt.
Please follow the instructions below to ensure your refund or exchange.
1. Go to: returns.joandjax.com to start the process of your return or exchange.
2. Enter your email address and click the “Start a Return” button.
3. You should receive an email with a link that will take you to your order history.
4. Select the product(s) you would like to return/exchange and the reason for the return/exchange. 5. You should receive an email with your return label you can print out.
Please note, you will be responsible for the return freight charge. The only freight charges that are refunded would be for a product that has a manufacturer's defect, or if we shipped your order incorrectly.
Any items purchased at a convention or trade show (including items on sale or at a discount) are considered a “Final Sale” once the booth has closed at the end of the event. No refunds, exchanges, or returns are allowed. Only products with a defect in craftsmanship or material will be replaced, if Jo+Jax is notified within 30 days. Any products purchased on our “Final Sale” category on the website are not returnable. These items are available to exchange for a different size/color in the same style. If the style/size/color you are interested in exchanging is out of stock, then we will issue you a Jo+Jax Gift Card to use in the future.
Refunds will be credited to your account within 10 business days of receipt of your package (returned according to our policies stated above). Jo+Jax is not responsible for any open balances, overdraft fees or service charges resulting from the timing of charges or credits to your account.
Exchanges will be processed within 10 business days of receipt of your package (returned according to our policies stated above), as long as item requested is currently in stock.