We want all of our customers to love their Jo+Jax purchases! If the product you purchased directly from Jo+Jax is not what you expected, please contact us for a return or exchange! We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied. We have long believed that when we treat our customers fairly, they in turn are fair with us. All refunds are applied to the tender with which the items were purchased. If we choose to provide a refund and no record of sale is available, we'll ask for personal identification and a refund will be provided in the form of store credit at the current sale price.
To be eligible for return or exchange the product must meet the following criteria:
Jo+Jax tags must be attached to the product
Product must be sent back within 30 days from the date of purchase.
Product must not be worn, washed, soiled, or damaged.
All items from our “Final Few” section or any purchases made at our convention pop-up shops are considered Final Sale and not eligible for return.
*Please use the original poly mailer or box to ensure the safety of the returned package. All product is inspected upon arrival*
If your return/exchange meets the criteria listed above, please visit our website at jo-jax.happyreturns.com to begin the process.. Enter your email address and click “Start Return”. You will then be able to select the products you would like to return/exchange and the reasoning for each item. A return shipping label will also be provided at no cost to you (Domestic orders only)..
Refunds will be credited to your account within 10 business days of receipt of your package (returned according to our policies stated above). Jo+Jax is not responsible for any open balances, overdraft fees or service charges resulting from the timing of charges or credits to your account.
Exchanges will be processed within 10 business days of receipt of your package (returned according to our policies stated above), as long as the item requested is currently in stock.
If you have any questions regarding the above policies, or need additional assistance with your return/exchange, please reach out to our customer service team at email@example.com or call us at (212) 966-2171.