Frequently Asked Questions
HAS YOUR NYC STORE MOVED?
Our NYC store location has moved to Pleasant Grove, Utah!! Although we no longer have a physical store in NYC, we plan to have several Pop-up Shops throughout the year. Make sure you are subscribed to our email list to be notified when and where we have our Pop-up shops! Our Utah Showroom is open M-F from 10am-5pm MST. Come visit us if you are ever in town!
HOW DO I BECOME A JO+JAX BRAND AMBASSADOR?
We are always trying to grow our amazing community and it starts with people just like you! At this time, our JJGirl program is currently full, but that changes monthly. In the meantime, please stay involved in our community on Instagram by liking our posts and commenting. Anytime you post something on Instagram while wearing J+J please tag us, and use the #'s #joandjax and #heretomove! This way, we can see your posts and possibly highlight you on our feed and/or re-post it! We LOVE to keep growing our JJ Family and we would love for you to be more involved!
HOW DO I APPLY TO BE A JO+JAX MODEL?
We are always accepting applications for Jo+Jax models. If you would like to send us a headshot, body shot and resume to email@example.com, our Marketing Team will keep it on file and reach out to you if an opportunity arises that they see fit. Thank you so much for your interest in being a Jo+Jax model!
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Our return/exchange policy states that the item(s) must be returned or exchanged (unwashed/unworn) with the tags attached within 30 days of the original purchase. All final sale items are not eligible for returns or exchanges. Please visit returns.joandjax.com to request to return or exchange your item(s). Once you hover over the item and say the reason why you wish to return it, you will be asked if you would like to exchange the item, return it, or choose a different item. If you choose to exchange for a different size, color or different item, it will walk you through the process to exchange that out. You will then be emailed a return shipping label to send the item(s) back to us.
WHAT IS YOUR HOLIDAY RETURN/EXCHANGE POLICY?
Our return/exchange policy states that the item(s) must be returned or exchanged (unwashed/unworn) with the tags attached within 30 days of the original purchase. However, during the holiday season, all purchases made from November 1st through December 31st are eligible for return/exchange until January 31st. Please visit returns.joandjax.com to request to return or exchange your item. Once you hover over the item and say the reason why you wish to return it, you will be asked if you would like to exchange the item, return it, or choose a different item. If you choose to exchange for a different size, color or different item, it will walk you through the process to exchange that out. You will then be emailed a return shipping label to send the item(s) back to us.
CAN I RETURN/EXCHANGE SOMETHING BOUGHT AT A CONVENTION?
Our return/exchange policy states that all convention sales are final sale when the booth closes at the end of the weekend. Please make sure to try on all of your items you purchase while attending the event. You are welcome to return/exchange any item purchased at the pop-up shop during the selling hours at the convention.
CAN I RETURN/EXCHANGE ITEMS IN MY MYSTERY BOX?
Due to the incredible savings offered with the Mystery Box, it is a final sale commitment and we are unable to accept returns. However, we do want you to be satisfied with your purchase!! We would be happy to make a one time exception and exchange out your item(s) if you are willing to cover the shipping fees. If you would like to cover the shipping fees, please reach out to our team at firstname.lastname@example.org and they will assist you with next steps.
CAN I RETURN A PURCHASE MADE DURING A SALE/PROMOTION?
You can return or exchange any items purchased during a sale excluding items that are in the Final Few category. All returns/exchanges must be sent back within 30 days of the original purchase, unworn, unwashed, and with the tags still attached. Please visit returns.joandjax.com to request to return or exchange the item.
WHAT IF I WANT TO RETURN AN ITEM PURCHASED WITH A GIFT CARD?
No problem! We apply all refunds to a new gift card and email you all the details needed to redeem the credit online at joandjax.com. Gift cards are not valid at conventions/pop-up locations.
HOW DO I RETURN OR EXCHANGE AN ITEM THAT WAS A GIFT?
Please email our team at email@example.com and provide us with the first/last name, and email address of the person who purchased the gift. Once we locate the order information, we can send further instructions on how to process a return/exchange.
IF I PLACE AN ORDER AND CHOOSE EXPEDITED SHIPPING WILL IT SHIP OUT THAT SAME DAY?
If you choose one of our expedited shipping options and place your order before our cut off time,12PM EST, your order will ship out that same business day. All orders placed after 12PM EST will ship the following business day. If you have any other shipping questions, please feel free to email us back or call us at 212 966 2171. Thank you!
WHAT DO I DO IF I RECEIVE A DEFECTIVE ITEM?
Our goal at Jo+Jax is to make high quality, stylish and comfortable products! Should you receive a defective item, please email us at firstname.lastname@example.org with a few pictures of the defect and we will make sure to assist you with an exchange for a replacement item.
HOW LONG DOES IT NORMALLY TAKE OUT OF STOCK ITEMS TO BECOME AVAILABLE AGAIN?
Unfortunately, we can’t give you an exact answer. We restock a small number of carryover styles throughout the year. However, the majority of our styles are a one time release. If the item is to be restocked, there will be a “Missed It” button on the product page for you to sign up to receive an email notification. You can also reach out to our showroom at (212)966-2171 to have them check our showroom inventory!
DO YOU OFFER BULK DISCOUNTS FOR PLACING LARGE ORDERS?
We do offer bulk order discounts on large orders over 30 units (excluding accessories). If you plan to place a large order for a team or company, please reach out to us at email@example.com for more information and to place your order over the phone with one of our team members.
DO YOU OFFER YOUR PRODUCTS FOR WHOLESALE?
YES! If you are interested in carrying Jo+Jax products in your store please email us at firstname.lastname@example.org. Include your name, email, mailing address, phone number, the store name and what type of store you own. We will be sure to contact you within 48 business hours of your email.
WHAT’S THE BEST WAY TO WASH MY JO+JAX?
Jo+Jax products are durable and last a long time. You can extend the life of your items and help protect their color by washing them with like-items and colors in cold water and by hanging them to dry. This is especially important if there are any white accents on the garment. Please do not use bleach on your Jo+Jax products.
CAN I MAKE A CHANGE TO MY ORDER AFTER IT IS PLACED?
If for any reason you would like to cancel or edit your order placed on joandjax.com, please call 212.966.2171 or email email@example.com as soon as possible. We will do everything that we can to accommodate your request. Please keep in mind that our system is designed to fill orders and get them shipped out as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process. If your order has already shipped, you are welcome to return or exchange an item once you receive it if you would like!